Shipping & Returns

Shipping Information:

Orders placed before 3:00PM, Monday – Friday, will ship that same day. If your order is placed after 3:00PM it will ship on the next business day, Monday – Friday, excluding all weekends and government holidays. Shipment can take up to 10 business days, depending on your local post office.

Depending on the time of order placement and the shipment destination, order shipping options include USPS Priority Mail, UPS Ground, UPS Second Day Air, UPS Next Day Air, and Ship To Store (DFW Vapor Retail Locations). Shipments to a PO box cannot be completed via UPS. Tracking numbers will be sent via email when a tracking number is available.

We ship only to USA address, including Hawaii, Alaska, USA territories, and APO FPO address.

Our online shipping department is open from 9am to 3pm Monday through Friday and closed Saturday, Sunday and all government holidays.

**We Reserve the right to cancel any order for any reason**

Notice To Our Online Customers:

Beginning October 1st, 2015, Texas law will require a signed statement by any prospective online customer in writing certifying their address and date of birth for all shipments of electronic cigarettes and E-Liquid.

Only individuals 18 years or older will be allowed to complete an online order for shipment. These requirements begin October 1, 2015 and are effective under penalty of law as of that date, as outlined in Texas State Law, Sec. 161.452 and Sec. 161.453 of S.B. No. 97.

For our customers this simply requires written verification online at the time of order to include the customer’s date of birth and address, verifying they are over 18 years of age;

The customer (person who’s name is on the shipment) must be present at delivery of shipment and must be 18 years of age;

The person receiving the shipment must present legal identification for themselves, which must also match the name on the credit card used to make the initial purchase.

Thank you for working with us to help make vapor a safe and legal tobacco alternative.  Please let us know if you have any questions regarding these laws at customerservice@dfwvapor.com, or contact your local Texas legislator.

Warranty:

Most Products purchased from DFW Vapor (excluding e-liquid) are under warranty for failures due to manufacturing defect for 60 days. A DOA only warranty is provided for atomizers and replacement coils. Contact customerservice@dfwvapor.com ASAP to resolve any warranty inquires.

Returns of serialized products must be sent back with the original box and packaging (including but not limited to items from Smok, Joyetech, Eleaf and Wismec). The warranty will be void without the products original packaging.

Updates to products original firmware will void the 60 day warranty.

Refunds:

Do to the nature of our products, refunds are not offered.

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