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Notice to our Online Customers

Beginning October 1st, 2015, Texas law will require a signed statement by any prospective online customer in writing certifying their address and date of birth for all shipments of electronic cigarette and E-Liquid packages.

Only individuals 18 years or older will be allowed to complete an online order for shipment. These requirements begin October 1, 2015 and are effective under penalty of law as of that date, as outlined in Texas State Law, Sec. 161.452 and Sec. 161.453 of S.B. No. 97.

For our customers, this simply requires the following:

  1. Written verification online at time of order of customer’s date of birth and address, verifying they are over 18 years of age;
  2. The customer (person who’s name is on the shipment) must be present at delivery of shipment and must be 18 years of age;
  3. The person receiving the shipment must present identification for themselves, which must also match the name on the credit card used to make the initial purchase.

Thank you for working with us to help make vapor a safe and legal tobacco alternative.  Please let us know if you have any questions regarding these laws at customerservice@dfwvapor.com , or contact your local Texas legislator.

 

Shipping & Returns

Warranty

All Products offered from DFW Vapor (excluding liquid there is no warranty) are under warranty for failures due to manufacturing defect for 60 days, and offer a DOA only warranty on Atomizers and replacement coils,  If a product fails contact customerservice@dfwvapor.com ASAP .

Refunds

Do to the nature of the product, refunds are not offered.

Shipping information

Orders shipped VIA USPS Priority Mail, depending on time of order placement and where the item is shipping to, tracking numbers will send via email when a tracking number is available. If you place your order before 3pm it will ship that same day. If your order is placed after 3pm then it will ship next business day, Monday Through Friday, excluding all weekends and government holidays and could take up to 10 business days depending on your local post office.

Orders shipped via UPS ground, 2 day or over night will ship same day if order was placed before 3pm Monday Through Friday, excluding all weekends and government holidays.

We no longer ship over seas. "". online shipping department is open from 9am to 3pm Monday through Friday and closed, Saturday, Sunday and all goverment holidays.